Privacy Policy

1. Introduction

Loomen ("we," "our," or "us"), located in Palm Beach County, Florida, USA, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with the General Data Protection Regulation (GDPR) for our European users and the California Consumer Privacy Act (CCPA) for California residents.

2. Information We Collect

Information You Provide

• Contact information (name, email address, company name) when you submit our contact form
• Messages and communications you send to us
• Information you provide through our chat support system (Front Chat)
• Phone number and SMS interactions if you choose to communicate via text

Information Automatically Collected

• Device and browser information
• IP address and location data
• Website usage data through Google Tag Manager and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our services
• Improve our website and services
• Analyze website usage and optimize user experience
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect your information:

• Google Tag Manager & Analytics: For website analytics, performance tracking, and cookies
• Google Workspace: For business communications and document management
• HubSpot: For customer relationship management and marketing automation
• Front Chat: For customer support and communication
• SendGrid: For email communications
• Neon Database: For secure data storage

These services process data in accordance with their own privacy policies and applicable regulations.

5. SMS and Mobile Communications

Mobile Subscriber Data and Third-Party Sharing

We collect and use mobile telephone numbers and other mobile subscriber data (e.g., device identifiers) only for the purpose of providing you with the services you requested from us, such as SMS notifications from Loomen. We do not sell, rent, or lease your mobile number or other mobile subscriber data to third-party marketing firms or advertisers for the purpose of marketing campaigns. We also do not share your mobile number or subscriber data with any unrelated third parties for marketing purposes, unless you explicitly request us to do so or we are legally required to disclose it.

If we do share your mobile subscriber data with third-party service providers (for example, SMS delivery vendors), we require them to treat the data as confidential, only use it for the agreed purpose, and prohibit further sharing.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Program Information

If you opt in to receive SMS notifications from Loomen, you may receive recurring text messages related to your account, customer care, support, reminders, alerts, operational updates, and AI-generated recommendations or responses. Message frequency varies based on your account activity and interactions with Loomen. Message and data rates may apply.

You can opt out at any time by replying STOP to any message you receive. Reply HELP for assistance or contact us at support@loomen.ai.

Consent to receive SMS messages is not a condition of purchasing or using Loomen services.

Opt-Out Instructions

You may opt out of receiving SMS or mobile communications at any time by replying STOP to any message you receive or by contacting us at support@loomen.ai. Once you opt out, we will stop sending SMS or mobile communications to your number.

You may reply START to resubscribe. Reply HELP for assistance or contact support@loomen.ai.

We may retain your contact information for account and service administration, fraud prevention, legal and regulatory compliance, and maintaining records of your communication preferences.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These include:

• Google Analytics Cookies: To understand how visitors use our website
• Functional Cookies: To remember your preferences and settings
• Session Cookies: To maintain your session while using our services

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Analytics data and chat/SMS interactions are retained in accordance with applicable regulations and our business needs.

8. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

• Consent: When you submit forms or engage with our services
• Legitimate Interests: To provide and improve our services
• Legal Obligations: To comply with applicable laws
• Contract Performance: To deliver services you request

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Your Rights

For All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Opt-out of marketing communications

Additional Rights for EU Residents (GDPR)

• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Additional Rights for California Residents (CCPA)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or to exercise your privacy rights, please contact us at:

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we may also notify you via email or through our services.